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IT leaders need to transform the way they plan, design, and deliver services to support organizational growth and transformation. Use this blueprint to define and plan...
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Use this blueprint to define and plan your journey to realizing Exponential IT for service management.
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Use this Powerpoint template to communicate your service strategy and roadmap to key stakeholders.
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This Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges...
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Use this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals.
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Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...
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Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
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ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...
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This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...
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This template will help you create customer personas and customer journey maps for your prioritized services.
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