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The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to...
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Office 365 has enabled employees to work anywhere, anytime, on any device, but it has also made it more difficult to centrally manage all possible devices and the data...
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The Vendor List Validation Tool recommends potential resources in seeking out vendor candidates. Use this tool as a checklist to ensure that all possible resources have...
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Many organizations are unaware of the implications of software licensing and the critical role IT plays during a merger, acquisition, or divestiture. Early involvement in...
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Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...
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Use this document to record the specific targets established with the vendor for a specific service or product relationship.
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An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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This storyboard will help you redline and negotiate a contract for a SaaS agreement, resulting in significant cost savings.
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The vendor communication plan is an integral component of the vendor management process. Use this tool to create a solidified structure that promotes open communication...
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Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.
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