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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Robot process automation (RPA) is a technology that automates rules-based, repetitive data collection and processing tasks. This note provides a quick review of the...
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This fourth note in a series examining challenges that prevent higher-education clients from taking full advantage of their service desk software focuses on frustrations...
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Frustrated service desk managers in higher education often complain that automation features in their service desk software don’t work right. This fifth and final note in...
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Inadequate ticket descriptions are another common frustration that we hear from higher education clients during Standardize the Service Desk engagements. Education and...
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