|
This project will provide an understanding of different types of SLAs, the required elements, and what they mean to your organization; how to identify meaningful service...
|
|
|
Customers struggle to understand and evaluate what’s in the SLA and if they are meaningful and to protect their investment. Not understanding the details of SLAs...
|
|
|
Historically, vendor-provided service-level agreements (SLAs) have been moderately valuable (at best) for customers, but even those are disappearing. Through sleight of...
|
|
|
Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
|
|
