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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template will allow you to create a detailed RFP for your outsourcing agreement.
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Use this tool to validate that required elements are contained within an SLA.
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Use this tool to track a service provider's SLO attainments and credits.
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Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.
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This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.
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Read this Executive Brief to understand the challenges that IT leaders and contract administrators face when trying to understand the complex elements and components of...
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Use this template to outline the organization’s security understanding and requirements of the proposed cloud migration.
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This phase of the blueprint, Ensure Cloud Security in IaaS, PaaS, and SaaS Environments, will help you turn your security requirements into specific tasks and develop...
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This phase of the blueprint, Ensure Cloud Security in IaaS, PaaS, and SaaS Environments, will help you build the organizational structure of your cloud security...
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