This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

8.6 /10

233 Reviews Write a Review

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Conflict Resolution

Latest Award, 2024

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Helps Innovate
Acts with Integrity
Reliable

Feature Ratings

Average 81

Analytics and Reporting

Collaboration

Account and Contact Management

Lead Management

Sales Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

Translation missing: en.product_page.ratings.score 8.1

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Robin M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

"Optimizes workflows effectively and seamlessly"

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Seamless Integration with Microsoft Ecosystem: Dynamics 365 Sales Enterprise integrates seamlessly with other Microsoft products like Office 365, Teams, and Azure and Provide cohesive user experience. Power Platform Integration: Integration with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) enables users to create custom applications, automate workflows, and gain deeper insights through advanced analytics.

What is your favorite aspect of this product?

Customization and Flexibility: The platform offers extensive customization options, allowing businesses to tailor the system to their specific needs through custom workflows, dashboards, and integrations. Reliability: As part of the Microsoft cloud, Dynamics 365 Sales Enterprise offers high reliability, and security, making it suitable for businesses of all sizes. Regular Updates and Innovations: Microsoft consistently updates Dynamics 365 with new features and improvements, ensuring that users have access to the latest technologies and enhancements.

What do you dislike most about this product?

High Cost: The pricing can be quite high, especially for small to medium-sized businesses, and some advanced features may require additional licensing fees. Performance Issues: While using the system can be slow or unresponsive at times, especially when dealing with large volumes of data or complex processes.

What recommendations would you give to someone considering this product?

Stay Updated: Keep up with the latest updates and new features released by Microsoft. Regularly updating the system ensures you benefit from the latest enhancements and security improvements. Utilize AI and Automation Features: Take full advantage of the AI-driven insights and automation features to streamline your sales processes, improve decision-making, and enhance productivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Gustavo P.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Easy to use

What is your favorite aspect of this product?

The easy way to dominate the product

What do you dislike most about this product?

There isnt

What recommendations would you give to someone considering this product?

Just buy this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chirag A.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Efficient Tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Seamless integrations

What is your favorite aspect of this product?

Feature rich

What do you dislike most about this product?

Ease of use is not there as compared to other

What recommendations would you give to someone considering this product?

Good product for enterprises

Pros

Continually Improving Product
Reliable
Trustworthy
Inspires Innovation

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise
Compare
Oracle CX Sales
Compare
SAP CRM
Compare
Infor CRM
Compare
Oracle PeopleSoft CRM
Compare
Zoho CRM
Compare

Latest Research

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Microsoft Dynamics 365 Sales Enterprise Ratings

86 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Robin M.

"Optimizes workflows effectively and seamlessly"

Likeliness to Recommend

Pros

Gustavo P.

Fantastic product!

Likeliness to Recommend

Pros

Chirag A.

Efficient Tool

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

1
Since last award

1
Since last award

Feature Ratings

Analytics and Reporting

Collaboration

Account and Contact Management

Lead Management

Sales Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support