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This trends report will provide insights on the opportunities and challenges ahead leading to the utilities of the future. Built upon the enablement of foundational IT...
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Comprehend the various trends in the PMS market, the value of an effective PMS, and vendors that will provide hoteliers with a competitive advantage while increasing...
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After years of growth, the higher education industry is now entering a period of contraction. In the US, enrollment is expected to decline due to a lower birth rate,...
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This report provides a high-level analysis, insights, tools, and recommendations for how the business can use digital signage and passenger information solutions in...
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This strategic research describes the major changes to instructional technology happening in higher education. It makes the case for certain best practices to help IT...
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The pace and uncertainty in the current business environment introduces new and emerging vulnerabilities that can disrupt an organization’s strategy on short notice....
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Use this exemplar to understand how to document and establish your data governance. Follow along with the sections of the blueprint Establish Data Governance and complete...
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Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
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Flexible work has been shown to have proven benefits for both employees and employers. Organizations that get it right experience higher engagement, job satisfaction,...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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