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Use this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals.
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This Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges...
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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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Use this tool to identify which stakeholders to engage when working on the service management integration.
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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This tool will help you score the responses from your vendor to assist in your selection.
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Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
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