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Advances in cloud and AI technology are now opening up the possibilities for organizations to leverage automation for IT service management. A survey conducted by...
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ITSM AI is the application of artificial intelligence to service management. The technology promises to enhance IT operation with natural language processing and machine...
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Adopt a shift-left strategy to improve service delivery and end-user satisfaction by enabling greater resolution of service desk tickets at Level 1 and at Level 0, where...
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A self-service portal not only improves the user experience with IT but also reduces the volume of tickets coming into the service desk, making it a win-win. However, the...
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Use this template to document your service management initiation and governance plan.
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Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.
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Service management is becoming increasingly automated, and AI is being hailed as the next revolution in service support. Blending the two together will be the next...
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