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Zendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,...
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ServiceNow has been a mainstay vendor for internal IT service management for over a decade. It is now making a concerted effort to expand into adjacent functional areas,...
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Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.
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VirtaMove’s application migration solution smooths the path to Windows Server 2019 for legacy server applications. The V-Migrate software automates a stateful reinstall...
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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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Outsourcing is presented as the panacea for service support ailments, but it is not that simple. Outsourced service desk often struggle with low end-user satisfaction...
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Intelligent swarming takes a collaboration-based approach to service support, allowing mature service desks to break down silos once and for all, improve end-user...
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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support...
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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...
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