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Organize your plan to build out your asset management process with a project charter.
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...
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Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
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Create a demo script to let vendors know what functions are important for your team.
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Use this tool to help you map concerns to the relevant stakeholders, and plan IT department effort.
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