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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....
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Use this template to outline the details of a major departmental or organizational change.
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Use this tool to help you map concerns to the relevant stakeholders, and plan IT department effort.
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The application packager is responsible for developing, building, and supporting software application packaging for different deployments.
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A financial technology solutions provider has been experiencing tremendous growth, spurring the number of departments, systems, and services to support it.
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Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
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Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...
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Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...
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Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...
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