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IT leaders need to transform the way they plan, design, and deliver services to support organizational growth and transformation. Use this blueprint to define and plan...
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Use this blueprint to define and plan your journey to realizing Exponential IT for service management.
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Use this Powerpoint template to communicate your service strategy and roadmap to key stakeholders.
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This Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges...
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Use this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals.
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A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
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An interview with David Dunne on design thinking. Dunne is a Professor at the University of Victoria (UVic) and is internationally considered an expert in design thinking...
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A sample artifact illustrating the approach for the design program in your organization. This also includes a roadmap for raising the design-centricity of the...
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A sample report illustrating your organization’s strengths and weaknesses towards design-centricity and the areas for improvement.
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The focus of this phase is to measure the design-centricity of your organization and subsequently, identify the areas for improvement. Define an approach for a design...
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