Tagged - IT Service Management

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Elevate Your Service Capabilities to Drive Enterprise Value – Phases 1-3 Use this blueprint to define and plan your journey to realizing Exponential IT for service management.
Adopt Design Thinking in Your Organization – Phases 1-3 Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as a “management fad" or "simple techniques." This research will assist...
Adopt Design Thinking in Your Organization – Phase 1: What Is Design Thinking? The focus of this phase is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability.
Adopt Design Thinking in Your Organization – Phase 2: How Does an Organization Benefit From Design Thinking? This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...
Adopt Design Thinking in Your Organization – Phase 3: How Do You Build a Design Organization? The focus of this phase is to measure the design-centricity of your organization and subsequently, identify the areas for improvement. Define an approach for a design...
Create a Service Management Roadmap – Phases 1-4 This blueprint will help you develop a roadmap for your service management program.