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More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having the cultural and...
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This blueprint will help you develop a roadmap for your service management program.
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Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.
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SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
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A sample report illustrating your organization’s strengths and weaknesses towards design-centricity and the areas for improvement.
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The focus of this phase is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability.
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The focus of this phase is to measure the design-centricity of your organization and subsequently, identify the areas for improvement. Define an approach for a design...
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A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
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This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...
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A case study to illuminate a world-famous designer's approach to solve a problem.
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