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A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
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This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...
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A case study to illuminate a world-famous designer's approach to solve a problem.
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The focus of this phase is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability.
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as a “management fad" or "simple techniques." This research will assist...
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as “management fad" or "simple techniques." This research will assist...
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Atlassian has acquired Halp, a real-time helpdesk tool that integrates with Slack. With the broader context of this move being Atlassian and Slack’s strategic alliance,...
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ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it...
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IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a...
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Ivanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service...
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