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Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.
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SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
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San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.
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Customer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip.
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Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
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IT solutions provider BMC announced its intelligence-enriched ITSM and ITOM platform with BMC Helix, which supports efficient and proactive IT service discovery,...
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Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.
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More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having the cultural and...
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This blueprint will help you develop a roadmap for your service management program.
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This blueprint will help you develop a roadmap for your service management program.
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