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IT leaders need to transform the way they plan, design, and deliver services to support organizational growth and transformation. Use this blueprint to define and plan...
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Use this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals.
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This Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges...
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Use this blueprint to define and plan your journey to realizing Exponential IT for service management.
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Use this Powerpoint template to communicate your service strategy and roadmap to key stakeholders.
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This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...
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A case study to illuminate a world-famous designer's approach to solve a problem.
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The focus of this phase is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability.
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Read our concise Executive Brief to find out why you should adopt design thinking in your organization, review Info-Tech’s methodology, and understand the four ways we...
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as a “management fad" or "simple techniques." This research will assist...
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