This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

IBM

IBM Maximo

7.8 /10

30 Reviews Write a Review

What is IBM Maximo?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

IBM Maximo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

8
Since last award

{y}

{name}

Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo?

1% Negative

9% Neutral

90% Positive

Pros

Reliable
Respectful
Acts with Integrity
Friendly Negotiation

Feature Ratings

Average 79

Multi Device Capability

End User Support Solutions

Reporting

Integration With IT Tools

Business Application Integration

Technician Administration

Multi-Site Functionality

Service Catalog

Systems Management Integration

Integrated Knowledge Management

End User Self Serve

Vendor Capability Ratings

Average 78

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Availability and Quality of Training

Breadth of Features

Vendor Support

Also Featured in...

IT Service Management - Midmarket

Translation missing: en.product_page.ratings.score 8.8

View IBM Maximo in this category (opens in a new tab)

IT Asset Management - Enterprise

Translation missing: en.product_page.ratings.score 7.9

View IBM Maximo in this category (opens in a new tab)

IBM Maximo Reviews

Shrikant S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

"Comprehensive Asset Management with Robust Featur

Likeliness to Recommend

10 /10

What differentiates IBM Maximo from other similar products?

Better quality and functionality

What is your favorite aspect of this product?

Functionality and feature

What do you dislike most about this product?

Nothing...

What recommendations would you give to someone considering this product?

Better feature

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aman M.

Role: Industry Specific Role
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates IBM Maximo from other similar products?

IBM Maximo stands out because it's really good at managing all kinds of assets, from equipment to facilities. It's flexible, so it works for small businesses and big companies alike, and you can customize it to fit your specific needs. One cool thing is it can predict when equipment might break down, so you can fix it before it causes problems. Plus, it connects easily with other systems you might use, like your accounting or customer service software. And if you need help, IBM offers great support and services to make sure you get the most out of Maximo.

What is your favorite aspect of this product?

My favorite aspect of this product is its user-friendly interface. It's easy to navigate and understand, making it accessible for users of all levels of technical expertise.

What do you dislike most about this product?

The aspect I find least favorable about this product is its limited customization options.

What recommendations would you give to someone considering this product?

If you're thinking about using this product, my recommendation would be to start with a thorough evaluation of your specific needs and requirements. Then, take advantage of any trial versions or demos available to get a feel for how the product works and whether it meets your needs. Additionally, consider reaching out to other users or seeking reviews online to gather more insights into the product's strengths and weaknesses. Lastly, ensure that you have a plan in place for training and support to help your team get the most out of the product once it's implemented.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Wasay Khan N.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

User friendly and efficient asset management.

Likeliness to Recommend

9 /10

What differentiates IBM Maximo from other similar products?

Cost effective and user friendly tool.

What is your favorite aspect of this product?

Quick and easy.

What do you dislike most about this product?

Refresh rate.

What recommendations would you give to someone considering this product?

DO consider positively.

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Latest Research

IBM Maximo

What is IBM Maximo?

Company Details

Need Assistance?

Awards & Recognition

IBM Maximo Ratings

85 Likeliness to Recommend

1 Since last award

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

8 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love IBM Maximo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

IT Service Management - Midmarket

IT Asset Management - Enterprise

IBM Maximo Reviews

Shrikant S.

"Comprehensive Asset Management with Robust Featur

Likeliness to Recommend

Pros

Aman M.

Fantastic Product

Likeliness to Recommend

Pros

Wasay Khan N.

User friendly and efficient asset management.

Likeliness to Recommend

Pros

Most Popular IBM Maximo Comparisons

ServiceNow IT Service Management

Ivanti Neurons for ITSM

TeamDynamix ITSM

OMNITRACKER

IFS assyst

BMC Helix ITSM

Title

1
Since last award

8
Since last award

Feature Ratings

Multi Device Capability

End User Support Solutions

Reporting

Integration With IT Tools

Business Application Integration

Technician Administration

Multi-Site Functionality

Service Catalog

Systems Management Integration

Integrated Knowledge Management

End User Self Serve

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Availability and Quality of Training

Breadth of Features

Vendor Support