Tagged - ESM

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Elevate Your Service Capabilities to Drive Enterprise Value – Phases 1-3 Use this blueprint to define and plan your journey to realizing Exponential IT for service management.
Develop a Plan to Pilot Enterprise Service Management – Phases 1-3 This blueprint will help you develop an action plan to pilot enterprise service management.
Develop a Plan to Pilot Enterprise Service Management – Phase 1: Understand ESM and Get Buy-in This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you understand enterprise service management (ESM) concepts, determine the...
Develop a Plan to Pilot Enterprise Service Management – Phase 2: Assess the Current State for ESM This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you determine your current state for enterprise service management.
Develop a Plan to Pilot Enterprise Service Management – Phase 3: Identify ESM Pilot and Finalize Action Plan This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...