Tagged - Customer Experience

Fast-Track Your DERMS Business Case

This report aims to offer a practical business case framework to enable utilities to examine their DERMS requirements and proactively assess their readiness for DERMS...

Fast-Track Your DERMS Business Case Storyboard

This report aims to offer a practical business case framework, enabling utilities to examine their DERMS requirements and proactively assess their readiness for DERMS...

Modern CIS Solutions Powered by AI

The recent surge in AI capabilities, driven by the market breakthrough of Gen AI solutions, has generated great excitement among both utilities and CIS vendors. This...

Modern CIS Solutions Powered by AI Storyboard

This deck provides a practical guide and is a tool to empower utility leaders to make well-informed decisions regarding the adoption of AI-powered CIS solutions.

AI-Powered CIS Benefits and Risks Evaluation Workbook

Use this tool to document your objectives and expectations of your AI-powered CIS initiatives to determine the factors that should be used in determining the selection of...

Future of Retail Performance Monitoring Metrics Storyboard

Reform value realization and capture metrics.

Future of Retail Performance Monitoring Metrics

This client advisory deck analyzes the future of retail performance monitoring metrics. Additionally, it provides awareness and readiness on best practice KPI variants to...

Shopping in the Metaverse

This report provides a high-level analysis of instances of metaverse technology adoption by retail brands at various stages of the customer experience. Additionally, it...

Shopping in the Metaverse Storyboard

Identify and understand the impact metaverse commerce shopping has on retail value streams.

Create Personas to Drive Omnichannel Requirements Template

Use this persona template to identify key customer personas for e-commerce and other channels.
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