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On July 19, 2024, a defective update to CrowdStrike’s Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that...
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A change story is a written or verbal narrative that helps employees link their work to transformation objectives. It is a critical first step in any transformation to...
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A change story is a written or verbal narrative that helps employees link their work to transformation objectives and is a critical first step in any transformation to...
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A simple template that guides a leader through drafting the six components of a change story.
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Reform value realization and capture metrics.
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This client advisory deck analyzes the future of retail performance monitoring metrics. Additionally, it provides awareness and readiness on best practice KPI variants to...
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This report provides a high-level analysis of instances of metaverse technology adoption by retail brands at various stages of the customer experience. Additionally, it...
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Identify and understand the impact metaverse commerce shopping has on retail value streams.
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IT changes are inevitable, even in a crisis mode. Service Desk and IT operations will feel overburdened, but when it comes to change management, skipping steps for...
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